Refund policy

Return & Refund Policy

At Serra Valley, every item purchased through our personal shopper service is carefully selected and inspected before being delivered to our customers.

No Return & Refund Policy

All purchases made with Serra Valley are non-refundable and non-returnable once the order has been confirmed.

All items undergo a quality inspection before being shipped to the customer.

Product images and relevant details may be provided to the customer for confirmation prior to shipment.

By proceeding with the purchase, the customer acknowledges and agrees that the item has been reviewed and accepted in its stated condition before shipment.

Customer Responsibility

Customers are responsible for reviewing and confirming the product details provided, including size, colour, specifications and other relevant information, before making the final purchase confirmation.

Once the purchase process has commenced, cancellations, changes or exchanges are not permitted.

Damage During Delivery

Serra Valley is not responsible for any damage, loss or delay that occurs during the delivery process after the item has been handed over to the appointed courier.

Any delivery-related issues should be reported to the courier directly, where applicable.

Policy Changes

Serra Valley reserves the right to update, amend or modify this Return & Refund Policy at any time without prior notice.