Terms of service
Terms of Service
Welcome to Serra Valley. By accessing our website or placing an order with us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.
1. About Serra Valley
Serra Valley is an online personal shopper and fashion retailer offering selected branded handbags and fashion items, including ready stock and pre-order items.
We reserve the right to update product availability, pricing and service information from time to time without prior notice.
2. Product Information
We make reasonable efforts to ensure that all product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, actual product colours may vary slightly depending on lighting, photography and individual device screen settings.
Customers are responsible for reviewing the product details carefully before placing an order.
3. Orders & Purchase Confirmation
An order is considered confirmed only after successful payment has been received and verified by Serra Valley.
Serra Valley reserves the right to reject, cancel or decline an order due to reasons including, but not limited to:
- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent transactions
- Other circumstances beyond our reasonable control
If an order is cancelled by Serra Valley after payment has been received, the customer will be notified accordingly.
4. Pricing
All prices displayed on our website are stated in Malaysian Ringgit (RM), unless otherwise specified.
Serra Valley reserves the right to change product prices at any time without prior notice.
The applicable price is the price displayed at the time the customer completes the order.
5. Pre-Order Items
For pre-order items, estimated delivery timeframes are provided for reference only and may vary depending on product availability, supplier processing, international shipping and customs clearance.
Customers acknowledge that pre-order items may require additional processing time due to circumstances beyond Serra Valley’s control.
6. Payment
All payments must be made through the payment methods provided on our website.
Payments are processed through our appointed payment gateway, Chip, and are subject to the terms and conditions of the respective payment service providers.
An order will only be processed after successful payment confirmation.
7. Cancellation, Return & Refund
All confirmed purchases are subject to our Return & Refund Policy.
Unless otherwise stated by Serra Valley, orders cannot be cancelled, exchanged or refunded once the purchasing process has commenced.
Customers are advised to review all product details carefully before completing their purchase.
8. Shipping & Delivery
All deliveries are subject to our Shipping Policy.
Delivery timeframes provided by Serra Valley are estimates and may vary depending on the courier, destination, customs procedures and other circumstances beyond our control.
Once an order has been handed over to the appointed courier, Serra Valley shall not be responsible for delays, loss or damage caused during transit.
9. Customer Information
Customers are responsible for providing accurate and complete information when placing an order, including their name, delivery address, telephone number and email address.
Serra Valley shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.
10. Intellectual Property
All content displayed on this website, including but not limited to logos, brand names, photographs, graphics, product descriptions, text and other materials, belongs to Serra Valley or its respective owners unless otherwise stated.
No content from this website may be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission.
11. Website Use
Customers agree to use this website only for lawful purposes.
Customers must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to the website or its systems
- Copy or misuse website content
- Interfere with the operation or security of the website
Serra Valley reserves the right to restrict or terminate access to the website where misuse or violation of these terms is suspected.
12. Limitation of Liability
Serra Valley shall not be liable for any loss, damage, delay or inconvenience arising from circumstances beyond our reasonable control, including courier delays, customs procedures, supplier delays, payment gateway issues, technical problems or other unforeseen circumstances.
Nothing in these Terms of Service shall exclude or limit any liability that cannot legally be excluded under applicable law.
13. Third-Party Services
Our website may use third-party services, including payment gateways, courier services and other service providers.
The use of such services may be subject to the respective terms and conditions and privacy policies of those third parties.
14. Changes to These Terms
Serra Valley reserves the right to update, amend or modify these Terms of Service at any time without prior notice.
Any changes will become effective once the updated Terms of Service are published on this website.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us at:
SERRA VALLEY TRADING
Email: serravalley@outlook.com
Phone / WhatsApp: 011-6303 0227