Shipping policy

Shipping Policy

At Serra Valley, we are committed to ensuring that all orders are handled and delivered safely and transparently using trusted courier services.

Shipping Methods

We currently use the following courier services:

  • J&T Express – Domestic deliveries within Malaysia
  • DHL – Domestic deliveries within Malaysia
  • Aramex – International deliveries

The courier service used may vary depending on the type of product, delivery location and the discretion of Serra Valley.

Delivery Time

Within Malaysia
Estimated delivery time is 1–5 business days, depending on the delivery location and courier service.

International Delivery
Estimated delivery time varies depending on the destination country, customs clearance and local delivery procedures.

All delivery timeframes are estimates and may be affected by circumstances beyond the control of Serra Valley or the appointed courier.

Shipping Charges

Shipping charges will be communicated to the customer before payment is confirmed.

For international deliveries, any additional charges, including taxes, import duties, customs fees or other applicable charges, are the sole responsibility of the customer.

Tracking

A tracking number will be provided to the customer once the order has been shipped, allowing the customer to track the delivery status through the appointed courier.

Delivery Delays & Risks

Serra Valley is not responsible for any delays, loss or damage that may occur during the delivery process after the order has been handed over to the appointed courier.

The risk associated with the shipment is transferred to the customer once the item has been handed over to the courier.

Shipping Information

Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, address and contact number.

Serra Valley will not be held responsible for delays, failed deliveries or loss resulting from incorrect or incomplete information provided by the customer.

Policy Changes

Serra Valley reserves the right to update, amend or modify this Shipping Policy at any time without prior notice.